Overview

At Crave ’n Crunch, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and fair refunds and returns policy to ensure your confidence and trust.

Returns

• Returns are accepted within 7 days of receipt of your order.

• Products must be returned in their original packaging and in a condition suitable for resale.

• Due to the nature of baked goods, we only accept returns if the product is faulty or not as described.

Refunds

• Refunds will be processed once the returned product is received and inspected.

• Refunds will be made to the original payment method.

• If the product is found to be faulty or not as described, we will cover the return postage costs.

How to Request a Refund or Return

• Contact us within 3 days of receiving your order with your order details and reason for return.

• We will provide instructions on how to return the product.

Exceptions

• Custom or personalized orders are non-refundable unless faulty.

Contact Us

If you have any questions about our refunds and returns policy, please get in touch with us at enquiries@crave-n-crunch.co.uk

We appreciate your business and strive to provide the best quality and service.

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize you when you return to our site and improve your browsing experience.

How We Use Cookies

• Essential Cookies: These are necessary for the website to function properly, such as enabling secure login and shopping cart features.

• Performance Cookies: These collect anonymous data on how visitors use our site, helping us improve functionality and content.

• Functional Cookies: These remember your preferences, such as language or region, to provide a more personalized experience.

• Advertising Cookies: These may be used to deliver relevant ads based on your interests.

Managing Cookies

You can control and manage cookies through your browser settings. You may choose to block or delete cookies, but please note that some parts of our website may not function correctly without them.

Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about our use of cookies, please contact us at Crave ’n Crunch.

Last updated: 11/02/2026

Crave ’n Crunch we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us in any way.

By using our website, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Name

• Email address

• Phone number

• Billing and delivery address

• Order details

• Payment information (processed securely by third‑party providers; we do not store card details)

• Any information submitted through contact forms or email

Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Cookies and tracking data (see Section 7)

 

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your order or enquiries

• Improve our website, products, and customer experience

• Send marketing emails (only if you have opted in)

• Maintain internal records and comply with legal obligations

• Detect and prevent fraud or misuse of our website

We only use your information when we have a lawful basis to do so, such as fulfilling a contract, complying with legal requirements, or with your consent.

 

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery providers (e.g., Royal Mail, couriers)

• Website hosting and analytics services

• Professional advisers (e.g., accountants, legal advisers)

• Regulatory authorities, if required by law

All third parties are required to handle your data securely and only for the purposes we specify.

 

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss or theft

• Alteration

• Disclosure

Your data is stored securely within the UK or other GDPR‑compliant regions.

 

 

5. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

• Provide our services

• Meet legal, tax, and accounting obligations

• Resolve disputes

After this period, your data will be securely deleted or anonymised.

 

6. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time (for marketing or optional data collection)

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at:
enquiries@crave-n-crunch.co.uk

 

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality

• Analyse website traffic

• Personalise your experience

• Support essential features such as shopping cart functionality

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

 

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

 

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Crave ’n Crunch
Email: enquiries@crave-n-crunch.co.uk
Address: 5 Ribbon Pond Drive, Newark-on-Trent

Last updated: 11/02/2026

Welcome to Crave ’n Crunch. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

 

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.

You must not use our website to transmit any harmful, offensive, or illegal content.

 

2. Orders and Payment

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Payments are processed securely through third-party providers. We do not store your payment card details.

 

3. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

Products may vary slightly from images shown.

 

4. Delivery

Delivery times are estimates and may vary due to factors beyond our control.

We are not responsible for delays caused by delivery providers or unforeseen circumstances.

 

5. Returns and Refunds

Please refer to our separate Returns & Refunds Policy for detailed information on returns, exchanges, and refunds.

 

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Crave ’n Crunch or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use any content without our prior written permission.

 

7. Limitation of Liability

To the fullest extent permitted by law, Crave ’n Crunch shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.

 

8. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

 

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website after changes constitutes acceptance of the new terms.

 

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

 

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Crave ’n Crunch

Email: enquiries@crave-n-crunch.co.uk

Address: 5 Ribbon Pond Drive, Newark-on-Trent

 

Thank you for choosing Crave ’n Crunch. We look forward to sharing some good times